Jobcentre Plus performance evaluated
Summary
Jobcentre Plus is an executive agency of the Department for
Work and Pensions, supporting people of working age from welfare into work, and
helping employers to fill their vacancies.
This publication
‘Jobcentre Plus Annual Report and Accounts 2006-2007’
(HC 712) evaluates the agency’s performance and success in delivering key
objectives.
Key objectives for 2006-2007 were:
- Promoting work as the best form of welfare, and helping people move into
and remain in work
- Paying out the correct benefit at the right time
and preventing error and fraud
- Providing high quality services to
employers
- Improving the quality and accessibility of Jobcentre
services
Major developments in the period 2006-2007 included:
- Successful roll-out of 98% of planned Jobcentre Plus offices
- Contact centres performing above industry standard
- Recognition by
the National Audit Office in
‘Helping people from workless households into work’ (HC
609) of the beneficial impact of Personal Advisors in helping customers
(Read more on
this story)
- Launch of the Jobcentre Plus Equality Schemes for
disability and gender
- 32,000 Incapacity Benefit customers helped back
to work through the Pathways to Work scheme.
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Law-Making Explained
This is a House of
Commons Paper (HC712 2006-07): it is the Annual Report and Accounts for
Jobcentre Plus, an executive agency of the Department for Work and Pensions.
Find out more about House of
Commons Papers.