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Ofwat “does not understand” consumer water use

Summary

The Water Services Regulation Authority (Ofwat) is the economic regulator of water services in England and Wales, with responsibility for setting price limits that allow the 22 main water companies to secure sustainable supplies at the lowest cost to the consumer.

This Report from the House of Commons Committee of Public Accounts ‘Ofwat: Meeting the demand for water’ (HC 286) finds that Ofwat needs to make changes to its regulatory system, in particular on water efficiency, data quality, and enforcement, given the increasing challenges to water supplies due to low rainfall and predictions of housing growth.

The Committee suggests that Ofwat does not understand how consumers use water and has not collected enough robust evidence on which water efficiency projects are most effective in helping consumers to use less water. Despite some progress, Ofwat still depends on unreliable data with regard to both supply and demand, and also needs much better data on per capita consumption.

It has had some success in encouraging sustainable investment by companies, but needs to be more active in using sanctions against companies that underperform against their commitments to meet all reasonable demands for water, while limiting environmental impacts.

The Committee’s inquiry follows on from a National Audit Office Report (HCP 150) published in January 2007.

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Law-Making Explained

This is a House of Commons Paper (HC 286 2006-07): it is a Report from the House of Commons Committee of Public Accounts.

Find out more about Select Committees.

How does it affect me?

The Report recommends that Ofwat should press companies to encourage more consumers to use meters by, for example, promoting the benefits of metering to consumers as well as routinely installing meters when there is a change of building occupancy. This will affect all water consumers.

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