UK Immigration Statistics for 2005
Immigration control regulates the entry and refusal of
entry of passengers into the UK; the conditions of stay and any variations
following entry; settlement and deportation. In 2005 the estimated number of
international arrivals from outside the Common Travel Area rose by 5% while
asylum applications, excluding dependants, fell by 24%.
Only 56 % of calls to DWP call centres
answered
The Department for Work and Pensions (DWP) delivers
benefits, pensions and employment services to 28 million customers in Britain.
In 2004-05, the DWP spent £190 million using contact centres to provide
customer services.
Following a National Audit Office (NAO) report
'Delivering
Effective Services through Contact Centres' (HC 941), the Committee has
examined the cost-effectiveness, accessibility and quality of customer services
provided.
"Banking the unbanked": promoting financial
inclusion
Financial exclusion can impose significant costs on
individuals and be a barrier to employment and enterprise.
Many people
are still facing problems in opening basic bank accounts and operating them to
maximise their value.