Understanding tax forms
Summary
Each year up to 10 million taxpayers contact the HM Revenue
and Customs (HMRC) for help with their tax affairs and the Department spends
£35 million on producing and distributing printed information and £55 million
dealing with contacts.
This Report from the Comptroller and
Auditor General
‘Helping
Individuals Understand and Complete Their Tax Forms’ (HC 452) looks at
the type of communication between the Department and the individual taxpayer.
In particular, the Report examines whether forms and guidance are easy to
obtain, easy to understand, accurate and comprehensive.
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How does it affect me?
If you are an
individual taxpayer or work for HMRC, this affects you.
Communication
between the Department and individual is reviewed, particularly whether forms
and guidance are easy to obtain and understand, accurate and comprehensive.
The potential benefits and savings in making services more responsive to
customer needs have previously been highlighted and the Department has already
instituted some changes, with more being planned.
This Report contains
recommendations to continue this process.
Find out more about the work of the National Audit Office.
See the
HM Revenue and Customs website.
Find out
more
about UK taxes on Directgov.