Summary
Passenger rail services are provided by train operating companies under franchise agreements which generally run for 7-10 years. Whilst responsibility for the operation and condition of the track rests with Network Rail, the Department of Transport has ultimate responsibility where it affects passengers and has taken oversight responsibility for passenger rail franchising following the abolition of the Strategic Rail Authority in 2005.
This Report from the National Audit Office (NAO), 'Letting Rail Franchises 2005-2007' (HC 1047), examines rail franchises and the impact that they have had on franchises competition, the taxpayer, the passenger and the approach to managing rail franchises in general.
The National Audit Office has set out the following recommendations in respect of rail franchises: