Transforming service delivery across Government
Summary
The focus of the Varney Review is how to save the government, citizens and businesses time and money by looking at potentially integrating front-line service delivery.
As technology revolutionizes the way the service sector interacts with customers, a gap is develops between the public and private service sectors.
The Review suggests that the service sector should follow international developments and learn from other countries' experiences of creating a more responsive and integrated public service.
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Law-Making Explained
This is an ad-hoc independent review commissioned by the Treasury.
How does it affect me?
This affects you if you work in the public service sector or are a customer of the public service sector.
The Report believes that widespread change is necessary if the public service economy is to pace of social, demographic and technological change, and match the performance of the best private service providers.
It focuses on the opportunities for change in the channels through which services are delivered to citizens and business, especially the development of single points of contact with government.
